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Frequently Asked Questions

Immunization Requirements

• What Immunizations are required at my school?

  Select your institution for detailed requirements:

  • Clark Atlanta University
  • Morehouse College
  • Morehouse School of Medicine
• Where are the immunization forms located?

  You may  find the forms by visiting the Student Health and Well Center website and selecting the institution you plan to attend, AUCC SHWC Immunization Records for Compliance.  Exemption request forms may be accessed on the Point and Click Portal under the Downloadable Forms tab or on our website. 

• I just submitted my documents. When will I know if they are approved?

  Please allow 10 business days for processing immunization information. If they are not approved by then, please check the messages on your Point and Click Portal to see if you have received a message with feedback from our team.

• Can I submit my immunization records via email/fax?

  For privacy and security of health information, immunizations cannot be emailed, faxed, or accepted in person. Immunizations can only be uploaded on the Point and Click patient portal.  Please do not request your doctor to fax your records directly to our office.  You are responsible for uploading your records into the Point and Click Portal and entering in all required data.

• Where can I get an immunization exemption or waiver?

  You can find exemption forms on the Patient Portal under "Downloadable Forms".

  You can also find the forms on our website.

  Please note: Religious Exemption forms require notarization by an official notary. 

  Exemption forms are reviewed and approved by doctors in the clinic.  Please allow up to 10 business days for review. 

• What do I do if I don't have a Religious Leader as part of my exemption?

  In the event you do not have a religious leader to speak on your behalf for the vaccine/vaccines you are requesting, you may visit the Georgia Department of Public Health website to obtain a Religious Exemption Affidavit form.

  You will need to complete the affidavit and have it notarized. After you have completed the form, you will need to upload it into the Point and Click Portal along with your Religious Exemption forms for approval by our physician. Once your documents have been approved your requirement status will change from Non-Compliant to Compliant.

• Why do I need to be immunized against certain diseases?

  The purpose of this policy is:

  • To ensure that students are safe and protected against communicable diseases that are preventable and may cause serious illness or death.
  • To reduce the likelihood of the spread of preventable diseases or a threatened epidemic on a university campus.
• I am not from the state of Georgia, are my requirements the same?

  Yes, all requirements are the same.

• I am not from the United States, are my requirements the same?

  Yes, the requirements are the same.  All immunization documents must be submitted in English.  If you are unable to obtain certain vaccines that are not available in your country prior to arrival, please contact our office for accommodation by calling (404) 756-1241 or emailing SHWCrequests@msm.edu.

• Do my documents have to be in English?

  Yes, all documents submitted for immunization review must be in English.  If you have immunization documents that are not in English, you must have these documents professionally translated.

• Does your office provide vaccines for travel?

  We provide travel health visits to review your immunizations and determine what vaccines or malaria-prophylaxis may be necessary based on the country you are traveling to.  We do not carry vaccines such as Typhoid, Yellow Fever, Polio, or Japanese Encephalitis in our clinic.

Accessing the Point and Click Portal

• How do I get to the Point and Click Portal?

  You can always type Morehouse/Clark Atlanta/Morehouse School of Medicine patient portal into your web browser, and it should be the first option on your search engine. Or click here to access the Point and Click Portal.

• Where can I find my access code?

  The access code is sent to your student email address.

  If you are an admitted student, and cannot access your school email, please check your personal email received from your institution that was provided to you with the Step-By-Step Instruction Checklist of how to access your email.

• What is my username?

  Your username is everything that appears before the “@” sign of your student email.

  For example, if your email is john.doe@college.edu your username will be “john.doe”.

• I forgot my password and tried to reset it, but I still can’t gain access to the portal.

  Please visit the Patient Portal page on our website and submit a ticket using the “Report Student Login Issues” link.

Insurance

• I got my insurance through the school, where can I find my insurance information?
  • Morehouse College, CAU and Spelman’s health insurance plans are administered through United Healthcare (UHC).  If you sign up for this insurance, it is important that you log into the UHC website to obtain your subscriber number and ID. (uhcsr.com)
    
    
  • Morehouse School of Medicine (MSM) offers Anthem Blue-Cross/Blue Shield insurance for its students.  Again, make sure you can access your insurance card or at least the subscriber number and ID as soon as possible after signing up on the Anthem website. (https://www.anthem.com/)
• Where do I sign up for the student insurance plan?

  Insurance is issued through your respective institution, please access your banner account to opt-in/out of insurance benefits.

  If further assistance is needed, please contact:

  • Clark Atlanta University studacct@cau.edu
  • Morehouse College studentfinancialservices@morehouse.edu 
  • Morehouse School of Medicine dee@hsac.com
• What insurance plans do you accept?

  Morehouse Healthcare participates in most major insurance plans.

  However, it is the responsibility of the student to check with their insurance provider to see if they are covered at our clinic.  If you are an out-of-state student, the insurance coverage needs to include a “point of service plan for out of state.” 

  Out-of-state Medicaid is not accepted in Georgia.

• Can I be seen at the clinic if I don’t have insurance?

  Yes, you can be seen in the clinic if you do not have insurance. There is no charge for you to see a provider.

  Though we do not charge for clinic visits, it is important that students have health insurance to cover services that are not covered by the student health fee (e.g., laboratory services, medications sent to a pharmacy, radiology services, immunizations, etc.).

• What do I do if I'm having trouble accessing my insurance information?

  Contact the following for assistance:

  • Clark Atlanta University studacct@cau.edu
  • Morehouse College studentfinancialservices@morehouse.edu
  • Morehouse School of Medicine dee@hsac.com

Services and Costs

• How much does it cost to be seen at the Student Health and Wellness Center?

  Students pay for medical and behavioral health visits offered at the SHWC through the student health fee portion of their tuition. However, some services that may be included in the visit, such as laboratory services, radiology, immunizations, certain procedures, and some medications are billed to the students’ insurance.  We do offer some medications for free through our in-house dispensary including many antibiotics and over-the-counter cold and flu medicines.

  Though we do not charge for clinic visits, it is important that students have health insurance to cover services that are not covered by the student health fee (e.g., laboratory services, radiology services, immunizations, etc.).

• What services do you offer?

  Health care visits for acute illnesses and injuries, immunizations, STI testing, women’s health (including IUDs and Nexplanon placement,) health education, primary healthcare, mental health visits (with psychiatrists and psychologists), and allergy injections.

• Can the AUCC Student Health and Wellness Center act as my Primary Care Provider?
  Yes. 
• What do I do if I have billing-related issues?

  Questions about billing should be directed to our billing department.  Most bills received by students are from LabCorp.  Please contact LabCorp with questions about these bills. 

• If I fail to cancel my appointment, will I be charged a No-Show fee?

  Yes, you will be charged a $10 fee if the appointment isn’t canceled within 24 hours.

• Will I have to pay for medication that is prescribed by my healthcare provider?

  The AUCC-SHWC will prescribe some medications that are dispensed at the AUCC-SHWC at no fee. Some medications are prescribed, you will pick up at a pharmacy and you may incur a fee.

Registration/Holds

• Will a hold be placed on my student account if I do not comply with the immunization policy?

  Yes. Students who are not in compliance with their Institutions immunization policy will have a Medical Hold placed on their student account until they have met the requirements.  The Medical Hold may prevent a student from receiving a housing assignment, moving into the dormitories, accessing enrollment information, course data, academic transcripts, and other institution services.

• What do I do if I have a Medical Hold?

  If you have a Medical Hold on your account, please check the Point and Click Patient Portal to verify which immunizations you are missing.  You can see which items are missing by checking your Medical Clearances tab.

  • Clark Atlanta Immunization Requirements
  • Morehouse College Immunization Requirements
  • Morehouse School of Medicine Immunization Requirements
• I just submitted my documentation. When will I know they are approved?

  Please allow up to 10 business days for processing immunization information. If they are not approved by then, please check to see if you have any messages within your Point and Click patient portal.

• How long does it take to remove a medical hold after I have submitted my records and they have been approved?  

  Please allow at least 24-72 business hours for the information to be updated and reflected in your banner account.

Appointments

• How can I make an appointment?

  You can make an appointment to seen by accessing the Point and Click patient portal and scheduling online or by phone 404-756-1241.

• What if I need to cancel or reschedule an appointment?

  Notify the AUCC-SHWC as soon as possible, ideally 24 to 48 hours in advance.

  You can cancel/reschedule your appointment online in the Point and Click Portal or by emailing SHWCrequests@msm.edu

• What should I bring to my appointment?

  Bring your student ID, insurance card, a list of medications, medical history and any questions or symptoms you want to discuss

• What if I am late for my appointment?

  If you’re more than 15 minutes late, and the healthcare provider can’t see you, you will need to reschedule your appointment.

• How long does an appointment usually last?

  Appointments typically last 15-45 minutes, depending on the reason for your visit.

General

• How do I get my test results?

  Your healthcare provider will either contact you by phone or  send you your test results through the PnC portal.

• What should I do in case of a medical emergency?
  • Call 911 or go to the nearest emergency department if your illness is severe or you are at high risk instead of waiting for an appointment at the AUCC-SHWC.

     

  • Seek medical attention if you have any of the signs below:
    • Trouble breathing
    • Persistent pain or pressure in the chest
    • New confusion
    • Inability to wake or stay awake
    • Pale, gray, or blue colored skim, lips, or nail beds, depending on skin tone
• What if I need a medical appointment after normal office hours?

  SHWC has extended hours of operation on Monday and Wednesday until 8pm. Students can contact SWHC at 404-756-1241 to schedule an appointment.

  Schedule COVID-19 Telehealth visit

• What to do if I have a Non-Life-Threatening Medical Problem?
  • Student should contact SHWC after hours line for guidance at 404-756-1241   OR
  • Student may seek medication attention at nearest urgent care facility
  • Symptoms that can be evaluated and treated at an urgent care clinic include:
    • Fever without a rash
    • Vomiting or persistent diarrhea
    • Abdominal pain
    • Wheezing or shortness of breath
    • Dehydration
    • Moderate flu-like symptoms
• Where can I seek urgent care services?

  Urgent Care	Address	Contact	Hours
  Peachtree Immediate Care-Midtown	450 14th Street NW Atlanta, GA 30318	(404) 480-9797	Mon-Fri & Sat. Sun 8:00 am - 8:00 pm
  Peachtree Immediate Care-Edgewood	1220 Caroline Street Suite A-230 Atlanta, GA 30307	(678) 710-3980	Mon-Fri & Sat. Sun 8:00 am - 8:00 pm
  Peachtree Immediate Care-Mableton	1025 Veterans Memorial Hwy SE #720 Mableton, GA 30126	(770) 732-0720	Mon-Fri & Sat. Sun 8:00 am - 8:00 pm
  Piedmont Urgent Care-Virginia Highland	882 Ponce De Leon Ave NE, Atlanta, GA 30306	(770) 809-3034	Mon-Fri & Sat. Sun 7:00 am - 7:00 pm
  Piedmont Urgent Care -Buckhead South	2292 Peachtree Rd, Atlanta, GA 30309	(404) 996-0120	Mon-Fri & Sat. Sun 8:00 am - 8:00 pm
  Piedmont Urgent Care -East Point	3515 Camp Creek Pkwy East Point, GA 30344	(404) 344-7337	Mon-Fri & Sat 8:00 am - 8:00 pm Sun 8:00 am-5:00 pm
  Atlanta Urgent Care at Peachtree	2140 Peachtree Rd NW #232, Atlanta, GA 30309	(678) 805-7425	Mon-Thurs 8:00 am - 8:00 pm Friday 8:00am-7:00 pm Sat & Sun 9:00 am -6:00 pm
  Minute Clinic at CVS	2429 MLK Jr Dr SW CVS Pharmacy Atlanta, GA 30311	(404) 691-3344	Mon-Fri 8:00 am - 1:30 pm | 2:30 pm - 6:30 pm             Sat 9:00 am - 1:30 pm | 2:00 pm - 5:30 pm        Sun 9:00 am - 1:30 pm | 2:00 pm - 4:30 pm
  Wellstar Urgent Care	1170 Cleveland Ave Suite 100, Atlanta, GA 30344	(404) 466-7900	Mon-Fri & Sat. Sun 7:00 am - 7:30 pm
  Wellstar Urgent Care- South Fulton	3730 Carmia Drive SW Suite 110 Atlanta, GA 30331	(404) 344-7286	Mon-Fri & Sat. Sun 8:00 am - 7:30 pm
  Concentra Urgent Care	3580 Atlanta Ave, Hapeville, GA 30354	(404) 768-3351	Open 24 hours